Privacy Policy

1.Data Controller

2.Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, company name, job title
• Contact data: email address, phone number, postal address
• Technical data: IP address, browser type, device information
• Usage data: pages visited, time spent, interactions on our website
• Communication data: messages sent via contact forms or email

3.Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent (Article 6(1)(a))
• Contractual necessity (Article 6(1)(b))
• Legal obligation (Article 6(1)(c))
• Legitimate interests (Article 6(1)(f)), such as improving our services and ensuring website security

4.Purpose of Data Processing

We use personal data for the following purposes:

• Responding to inquiries and providing customer support
• Fulfilling orders and service agreements
• Sending relevant updates or promotional materials (with consent)
• Analyzing website usage to improve user experience
• Complying with legal and regulatory obligations

5.Data Sharing and Transfers

We do not sell personal data. We may share data with:

• Service providers (e.g., hosting, analytics, logistics) under data processing agreements
• Legal authorities when required by law
• Third countries only when adequate safeguards are in place (e.g., Standard Contractual Clauses)

6.Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by law. Data will be securely deleted or anonymized when no longer needed.

7.Data Subject Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at info@msolutions.co.jp.

8.Cookies and Analytics

We use cookies and Google Analytics to understand website usage. These tools may collect anonymized data such as IP address and browsing behavior. You can disable cookies via your browser
settings or opt out of Google Analytics using this browser add-on.

9.Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.